FAQ’s

Do you offer Delivery?

Yes.

  • Delivery with-in a 20km radius of The Old Petrie Town store at Whiteside can be provided by the Candy Van.
  • Deliveries outside of the local area, regional or interstate are via Australia Post. Postage costs can be requested at checkout prior to payment.

What are the delivery times?

  • Delivery via the Candy Van to the local area is normally 24 to 36 hrs of ordering. Time of delivery is dependent on the number of deliveries for that day, however we do our best to accomodate specific requested times within our delivery schedule.
  • Delivery by Australia Post is dependent on their postage time table. Unexpected events may interupt or delay delivery which is beyond our control.

Can we pick up from one of the stores?

No. Online ordering is by delivery or postage only.

What are the payment options?

You can pay by credit card or debit card via the website or over the phone.

Will you always have stock shown available? 

We will to endeavour to have everything available as shown on our web pages but sometimes we are at the mercy of our suppliers, international shipping etc. If an item becomes “out of stock” we will update that item to reflect it.

Handmade chocolates and specialty items are made to order and are not regularly stocked.

This allows for customisation and a fresh product to be shipped when requested.

I’m looking for a lollie I used to eat as a child but haven’t seen it in years?

While we try to stock a great range of old fashioned favourites and lollies from decades past some manufacturers have discontinued lines of products. This is sometimes due to regulatory changes, a decline in popularity or a manufacturing cost with ingredient availability.  The good news is that some of these old discontinued products are starting to resurface to find a new audience as well as delight old fans so watch out for these as we are sure to stock them when they do!

Where are your stores located?

See our contacts page for all store locations and opening times. An extended range of products are instore and we encourage everyone to visit one of our stores if you get the opportunity!

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