Frequently Asked Questions
Do you offer delivery?
No. Deliveries are via Australia Post and costs are calculated at checkout prior to payment.
We do offer Click & Collect on select days from our home base in Morayfield QLD and at events or pop up locations we attend. Please ensure you note the preferred pick-up location in the order notes.
What are the delivery timeframes?
We aim to pack orders within 24 – 48 hours of payment (excluding weekends and public holidays).
Delivery by Australia Post are dependent on their postage timetable. Unexpected events may interrupt or delay delivery which is beyond our control.
Can I pick up my order?
Yes – we offer Click and Collect as an option at checkout. Your order can be collected from our home base or at any public event or markets we attend. Our home base is located at 440 Oakey Flat Rd, Morayfield QLD 4506 with collection available at selected times (Wednesdays 3pm-6pm or Sundays 9am-11am) with additional times available on request. Any events we are attending will be listed on the checkout page and for more details you can visit our Events page. Please ensure you choose the preferred pick-up location in the order notes or contact us to discuss alternative arrangements (if required).
What payment options are available?
You can pay by credit or debit card. PayPal and Afterpay are also available.
Will you always have stock available?
We will endeavour to ensure our stock levels remain accurate. If an item becomes “out of stock” we will update that item to reflect it as soon as possible. If you purchase an item which is out of stock we will contact you to discuss options (such as refund, alternate item etc).
Handmade chocolates and specialty items are made to order and may not be available at all times or may take time to make. Please contact us if there is an item you wish to order and require it urgently so we can discuss available options.
I’m looking for a lollie I used to eat as a child but haven’t seen it in years?
While we try to stock a great range of ole fashioned favourites and lollies, some manufacturers may have discontinued product lines. This is sometimes due to regulatory changes, a decline in popularity or a manufacturing cost with ingredient availability. To continue providing a variety of options, we regularly source new products and sometimes these are very similar to those you may remember. Keep an eye on our website for new products to be added.
Can you help me with a specific product or a large order?
We would love to help with your confectionery needs. Please contact us to discuss options.
What ingredients do products contain?
As our product range is constantly changing, the ingredients may also vary. We have a section on our website that showcases products with dietary specifications (dairy free, gluten free, sugar free, vegan) to assist you when purchasing online. If you require specific information about our product ingredients, please contact us and we will be happy to assist.
Where to Find Us!
Events or Shop Online
You’ll find us popping up at local markets, community events and private functions, sharing the joy of lollies wherever we go.
We also offer Click & Collect from our home base in Morayfield, QLD on selected days, with alternative pickup times available on request.
CLICK & COLLECT:
Wednesdays 3pm – 6pm
Sundays 9am – 11am
Other times available on request or at Events
LOCATION:
440 Oakey Flat Rd,
Morayfield QLD 4506
(Click & Collect only)